Returns & Refunds

Last updated: 29 August 2026

Food products and why returns are limited

Everything we sell is a food product, prepared fresh and sealed for hygiene. For food-safety reasons we cannot accept returns or exchanges once a pack has been opened, and we cannot resell a returned food item. Please order the size you want.

When we will replace or refund

We will replace or refund your order, no argument, in any of these cases:

The product arrived damaged, leaking or broken in transit.
You received the wrong product or the wrong pack size.
The pack was tampered with or not sealed on arrival.
The product was past its best-before date when delivered.

How to raise a claim

Contact us within 24 hours of delivery on +91 82002 32330 or natural@hasmukha.com.
Send your order number and clear photos of the outer parcel, the product, and the damage.
We will confirm within 1–2 working days and arrange a free replacement, or a refund if you prefer.

An unboxing photo or video helps us process damage claims fastest, but it is not compulsory.

Refund timelines

Approved refunds are issued to the original payment method within 5–7 working days of approval. Your bank may take a further 2–5 working days to show it. For Cash on Delivery orders we refund by UPI or bank transfer to details you provide.

Order cancellation

You can cancel free of charge any time before dispatch — just call or WhatsApp us. Once the parcel has been handed to the courier we cannot cancel it, but you can refuse delivery and we will refund once the parcel returns to us.

Contact

Hasmukha Product, 1st Floor, Plot No 338, Tirupati Soc-B, Puna Simada Road, Yogi Chowk, Punagam, Surat, Gujarat 395010
Phone / WhatsApp: +91 82002 32330 · Email: natural@hasmukha.com