Privacy Policy

Last updated: 29 August 2026

This policy explains what personal information Hasmukha Product (“Hasmukha”, “we”, “us”) collects when you use hasmukha.com, why we collect it, and what control you have over it.

Who we are

Hasmukha Product, 1st Floor, Plot No 338, Tirupati Soc-B, Puna Simada Road, Yogi Chowk, Punagam, Surat, Gujarat 395010, India. Contact: natural@hasmukha.com, +91 82002 32330.

What we collect

Order information — your name, delivery address, phone number, email address and the items you ordered. We need this to deliver your order.
Payment information — handled entirely by our payment gateway. We never see or store your card, UPI or netbanking credentials.
Account information — if you create an account, your email address and a securely hashed password.
Messages you send us — contact form submissions, emails and WhatsApp messages.
Technical information — IP address, browser type, pages viewed and referring site, collected automatically by our server logs and analytics.

Why we use it

To process, pack and deliver your order, and to keep you updated about it.
To answer your questions and handle replacement or refund claims.
To send order confirmations, dispatch notices and tracking links.
To send marketing emails or WhatsApp messages — only if you have opted in. You can opt out at any time.
To detect fraud and keep the site secure.
To meet legal, tax and food-safety record-keeping obligations.

Who we share it with

We do not sell your personal data. We share only what is necessary, with:

Courier partners — your name, address and phone number, so they can deliver.
Payment gateways — who process your payment directly.
Our hosting provider — which stores the site and its database.
Analytics providers — in aggregated, non-identifying form.
Government authorities — where we are legally required to.

Cookies

We use cookies to keep items in your shopping cart, keep you logged in, and understand how the site is used. You can block or delete cookies in your browser settings — the cart and checkout will not work correctly without the essential ones.

How long we keep it

Order records are kept for as long as required by Indian tax and accounting law (currently eight years). Marketing contact details are kept until you unsubscribe. Contact-form messages are kept for two years.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

tell you what personal data of yours we hold;
correct anything that is wrong or out of date;
erase your data, where we are not required to keep it;
withdraw consent for marketing messages;
nominate someone to exercise these rights on your behalf.

Email natural@hasmukha.com and we will respond within 30 days. If you are not satisfied, you may complain to the Data Protection Board of India.

Children

This site is not directed at children under 18, and we do not knowingly collect their personal data.

Security

The site runs over HTTPS, passwords are stored hashed, and access to order data is limited to staff who need it. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.

Changes

If we change this policy we will update the date at the top of this page. Material changes will be announced on the site.